You have the right to cancel your order or return a product. To return a product purchased from the ADK Security LTD, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s). If you ordered multiple products in the same order, please send your intent to return to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order or service contract. You can notify us by either sending the returns form found at the end of this Policy, calling us on 01204 362554 or sending an email to sales@adk-security.com
Once you notify us of your intent to return, simply return the product with the completed returns form and original packaging to us within 14 days. Items must be un-opened, undamaged and with all security seals intact. Once we receive the product, we will provide you with a refund based on the original payment method within 14 days.
Please note that you may not return the following, except in case of defect or lack of conformity:
- Services, like gift packaging, pre-programming or remote networking.
- Sealed computer software that was unsealed after delivery.
If the product is damaged, we may offset the amount of your refund by the diminished value of the product, if the diminished value exceeds a reasonable amount, we hold the right to reject your refund claim..
We will refund all costs paid by you associated with the product or service, except for any delivery costs.