The standard warranty of products sold by ADK Security Ltd is as follows unless specified in writing:
The warranty covers the failure of equipment due to design / manufacturing faults. It does not cover any defect arising from mishandling, incorrect installation or any improper use of the product. Any damage, modifying of cables or opening of sealed units will invalidate any warranty.
All Products unless specified are covered by a 1 year warranty to the original purchaser of the equipment.
The 1 year warranty starts from your original purchase date.
Products considered faulty within 30 days of receipt will be replaced with a new or equivalent item.
Products considered faulty After 30 days will be repaired or replaced with a new, equivalent or manufacturer refurbished item.
Warranty on replacement units continues from the original purchase date-no additional warranty will apply.
The warranty guarantees against defects in parts or workmanship but DOES NOT cover the following:
- Incorrect installation
- Damage by mishandling
- In transit damage back to ADK
- Unauthorised modification
- Operation or storage outside of environmental specification
- High voltage spikes such as lightning strikes
- Software functions not included in the original product
- Water ingress/damage as a result of flooding
In addition to the 1 Year warranty, your purchase may also be covered by manufacture warranty, if your purchase is outside of 12 months and still within a manufacture warranty period the item will be sent back to the manufacture to be repaired or replaced with a new, equivalent or manufacturer refurbished item. Please note lead time on manufacture returns varies, please speak to our team for more information.